Our company, Geiger, has been receiving e-PSA standard order status and shipping information from our key Production Partners (a.k.a. suppliers) for quite a long time. We have calculated we save $4.56 for each order where order status and shipping information is sent to us this way, compared to those where we have to call or fax to get the same information. Considering the order volume we do with e-PSA enabled suppliers, we save the equivalent of almost 3 employees every year. Now, we need more suppliers on board trading directly or through e-PSA service providers such as DistributorCentral and PPAI’s Order Trax.
What many don’t consider is how our Production Partners benefit in a comparable way. They get fewer calls asking for information that they automatically send to us electronically.
Recently, one of our preferred Suppliers told us that roughly 45% of the calls they receive from their Distributor customers pertain to order status and shipping information. In contrast, only about 22% -- rough half of their distributor average – of the calls received from our firm are requesting that information.
We are pleased at the savings we have realized. We’d like to think that being less of a burden on our Production Partners means they can spend more time helping us create sales.
--Gene Geiger, Geiger, Lewiston, ME